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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify performance requirements
   • Identify performance requirements in accordance with operating guidelines and relevant legislative requirements
   • Document performance requirements
   • Establish performance criteria for meeting requirements
2. Develop and implement systems and procedures to meet requirements
   • Prepare action plans to meet requirements
   • Establish and implement appropriate operational guidelines, policy and procedures
   • Develop and document contingency plans to ensure requirements are met in extraordinary situations
3. Monitor compliance with required performance
   • Regularly review performance requirements against each fund or plan to ensure compliance
   • Alter procedures, guidelines and policies in response to changed circumstances and performance variation
4. Report and advise on required changes
   • Fully document all fund performance reviews
   • Identify anomalies and variations, and report promptly
   • Support advice and recommendations for change with effective action plans

Performance Evidence

Evidence of the ability to:

identify performance requirements, and implement systems and procedures to meet those requirements

monitor compliance with required performance, and report and advise on any required changes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline the key sources of information about organisational performance, products and procedures

outline the key principles of contingency management

explain the importance of customer analysis and service focus within the industry or organisation

describe the impact of relevant tax legislation on compliance activity

describe the key aspects of superannuation industry (supervision) (SIS) legislation

explain the key features of superannuation systems and procedures.

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